Teaching Customer Services to walk in Cargo Pants.
Is Customer Services stuck in a time warp?
Kaushik Prasad V
Father to two daughters. A 'madrasi', from Bombay. Peripatetic. Right now live in Gurugram. Automobile Engineer. Sales & Marketing professional, working with Ford. www.linkedin.com/in/kaushikprasad Want to be a writer and lotsa kilos lighter. Views expressed are personal.
Lessons in intimacy from an octogenarian
What an 80 + year old store in Connaught Place can teach us .
The Karan Johar in your product
If you find yourself in Lodhi gardens or the lawns surrounding Qutb Minar in the morning hours you will see couples cavorting around the greens, walking hand in hand or lying down under a tree. So what’s new you may ask. Well, these couples romp around the garden, […]
Crime Master Gogo & the pre-GST shopping frenzy
In the rip roaring 1994 caper ‘Andaz Apna Apna’, Crime Master Gogo, steals each time he bumps into Robert and Bhalla. It simply didn’t matter to him that he was stealing a lowly bicycle, because as he says ‘aaya hoon toh kuchh toh leke ke jaaonga’ (if I […]
Of Rivalry And Its End.
We are rivals. Our companies and our rivalry, centenarians in the land of our birth. But here, we are young. Jostling for space in a narrow sliver of a duopolistic market, like shoppers fighting to walk fast in the narrow by lanes of Chandini Chowk. This rivalry, enshrined […]
Jallikattu is good…
Why the debate over Jallikattu is a good thing.
Worlds “within”
It has been my desire, since long, to start a sentence with the word – apropos. So here goes. Apropos the news article that appeared in The Telegraph, Calcutta edition, dated 22 February 2014 there is a whole world captured between innocuous quotation marks – a rather conspiring […]
Well, you don’t kindle my interest…almost.
Once upon a time, six months ago, I was gifted an eBook reader, oh, I how despise these new-fangled devices. Before you dismiss this as absolute drivel or dub me a Luddite, allow me to explain myself. While in school, summer hols meant signing up at the local […]
The Ascent of the Maami
The terror of being accosted by the TamBrahm Maami at family functions has persisted right from the dawn of the Madisaar Ages to the times of the Churidaar (aka. Punjaabi dress) to the Jeans era. When Darwin said, ‘it is not the strongest of the species that survives […]
The unbearable greatness of BE-ing (apologies to Milan Kundera)
Circa 1993, I joined an engineering course in Bombay University. Because, well, that’s the least any self-worthy TamBrahm had to do if he hadn’t cracked the JEE. Doing anything else, like, say, a graduation in science or Arts (Oh! Murugaa!), would have been an insult to all the […]
